Last Updated: 2 September 2026

At Notelix Kids, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit shop.notelixkids.com (the “Website”), purchase our products, contact us, create an account, or otherwise interact with Notelix Kids.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Notelix Kids is an educational products and personalised kids’ products business based in Rawalpindi, Pakistan.

Our Website: https://shop.notelixkids.com/

We provide educational books, worksheets, learning resources, personalised notebooks, stickers, certificates and other products for children.

If you have questions about this Privacy Policy or how we handle your information, you can contact us using the details available on our Contact Us page or through:

Phone/WhatsApp: +92 322 9676990
Location: Rawalpindi, Pakistan

2. Information We Collect

The information we collect depends on how you interact with our Website.

Information You Provide When Placing an Order

When you purchase a product, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • City and postal information
  • Products ordered
  • Order notes
  • Payment method
  • Payment or transaction reference
  • Order history
  • Communications relating to your order

We use this information primarily to process, verify, prepare, deliver and support your order.

Account Information

If you create an account on our Website, we may collect:

  • Name
  • Email address
  • Username
  • Password in encrypted/secured form
  • Billing and shipping addresses
  • Previous orders
  • Account preferences

We do not have access to your plain-text account password.

Information for Personalised Products

Some Notelix Kids products may be personalised using information about your child.

Depending on the product, you may provide information such as:

  • Child’s name
  • Child’s age
  • Child’s photograph
  • Class or grade
  • Section
  • School subject
  • Personalisation instructions
  • Other information required to create the requested product

This information is collected only when necessary to produce and fulfil the personalised product you order.

By providing information or photographs relating to a child, you confirm that you are the child’s parent, legal guardian, or otherwise have appropriate authority or permission to provide that information to us.

We do not sell children’s personal information.

3. Children’s Privacy

Although our products are designed for children, our online store and purchasing services are intended to be used by parents, guardians and other adults.

We do not knowingly encourage children to independently create accounts, place orders or submit personal information through our Website.

Information about a child may be collected when a parent, guardian or authorised adult provides it for the purpose of creating a personalised product.

We use such information only for legitimate purposes connected with the customer’s order, including:

  • Creating the personalised design
  • Printing or manufacturing the product
  • Confirming the design where necessary
  • Preparing and delivering the order
  • Handling corrections, complaints or replacements

Child photographs and other personalisation materials should be retained only for as long as reasonably necessary to fulfil the order, resolve related customer-service matters, maintain necessary business records, or comply with applicable legal requirements.

We do not use a child’s photograph in advertisements, social media posts, promotional materials or public galleries without appropriate permission.

If you believe that information relating to your child has been collected or used improperly, please contact us and we will review the matter.

4. How We Use Your Information

We may use information collected through our Website to:

  • Process and fulfil orders
  • Verify payments
  • Deliver products
  • Create personalised products
  • Contact you about your order
  • Provide customer support
  • Process returns, replacements or refunds where applicable
  • Maintain your customer account
  • Prevent fraudulent transactions
  • Improve our Website and products
  • Understand how visitors use our Website
  • Maintain Website security
  • Diagnose technical problems
  • Maintain financial and business records
  • Comply with legal requirements
  • Send marketing communications where permitted
  • Measure the effectiveness of advertising and promotional campaigns

We only use personal information for purposes reasonably connected with operating our store and providing our services.

5. Payment Information

Payments may be handled directly by Notelix Kids or through third-party banks, payment gateways, financial service providers or payment processors.

Where a third-party payment provider is used, financial information submitted during payment may be processed directly by that provider according to its own privacy and security practices.

Notelix Kids may receive information such as:

  • Payment status
  • Payment method
  • Transaction ID or reference
  • Amount paid
  • Payment confirmation

We do not intentionally request customers to send sensitive banking credentials such as account passwords, PIN codes or one-time passwords.

Never share your banking password, PIN or OTP with anyone claiming to represent Notelix Kids.

6. Shipping and Delivery Partners

To deliver your order, we may provide necessary information to courier companies, logistics providers or delivery partners.

This may include:

  • Customer name
  • Delivery address
  • Phone number
  • Order or parcel information
  • Other information reasonably required for delivery

These service providers receive only the information necessary to perform their services.

7. Service Providers and Third Parties

We may work with trusted third-party service providers that help us operate our Website and business.

These may include:

  • Website hosting providers
  • E-commerce and website software providers
  • Payment processors
  • Banks and financial service providers
  • Courier and logistics companies
  • Printing and production partners
  • Email service providers
  • WhatsApp or customer communication services
  • Website security providers
  • Content delivery networks
  • Analytics providers
  • Advertising platforms
  • Fraud-prevention services
  • Technical support providers

These third parties may process limited information on our behalf where necessary to provide their services.

Third-party services may also operate under their own privacy policies.

8. Cookies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes such as:

Essential Cookies

These help core Website functions operate correctly, including:

  • Shopping cart functionality
  • Checkout
  • Customer login
  • Account sessions
  • Website security
  • Remembering items in your cart

Some essential cookies cannot be disabled without affecting Website functionality.

Preference Cookies

These may remember choices or preferences to provide a more convenient browsing experience.

Analytics Cookies

Where analytics tools are enabled, cookies or similar technologies may help us understand:

  • Number of Website visitors
  • Pages visited
  • How visitors reach our Website
  • General Website usage
  • Device and browser information
  • Website performance

Advertising Cookies

Where advertising or remarketing services are enabled, cookies and similar technologies may be used to measure advertising performance or show more relevant advertisements.

You can usually control or remove cookies through your browser settings. Disabling certain cookies may affect Website functionality.

9. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand Website performance, measure advertising campaigns and improve our services.

These technologies may collect information such as:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Approximate location
  • Pages viewed
  • Referring website
  • Time spent on pages
  • Interactions with Website features
  • Advertising campaign information

Information collected through these services may be processed according to the privacy policies of the relevant third-party providers.

10. Communications

If you contact Notelix Kids through email, telephone, WhatsApp, social media or another communication channel, we may retain information from those communications where reasonably necessary.

We may use your contact details to:

  • Answer questions
  • Confirm orders
  • Request information required to fulfil an order
  • Provide delivery updates
  • Provide customer support
  • Resolve complaints or disputes
  • Inform you about important changes relating to an order

Where permitted, we may also send promotional information about Notelix Kids products and offers.

You may ask us to stop sending promotional messages at any time. Transactional communications relating to an active order may still be necessary.

11. Reviews and User Content

If you submit a product review, testimonial, comment, photograph or other content intended to be published publicly, some information you provide may become visible to other Website visitors.

Please avoid including sensitive personal information in public reviews or comments.

We will not intentionally publish a child’s personal information or photograph for promotional purposes without appropriate permission.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may vary depending on the type of information.

For example, order and transaction records may need to be retained for:

  • Accounting
  • Tax and financial records
  • Customer support
  • Fraud prevention
  • Dispute resolution
  • Legal or regulatory requirements

Personalisation materials, including children’s photographs, should not be retained longer than reasonably necessary for order production, fulfilment, customer support, replacements or other legitimate operational requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

13. How We Protect Your Information

We use reasonable administrative, technical and organisational measures designed to protect information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their account passwords and devices.

If you believe your Notelix Kids account or information has been compromised, please contact us promptly.

14. Information We Do Not Sell

Notelix Kids does not sell or rent your personal information to third parties in exchange for money.

Information may be shared with service providers only where reasonably necessary to operate our Website, process transactions, produce products, deliver orders, provide support, prevent fraud, analyse Website usage, conduct advertising or comply with legal requirements.

15. Your Privacy Choices

Subject to applicable requirements and legitimate business or legal obligations, you may contact us to request that we:

  • Provide information about personal data we hold about you
  • Correct inaccurate personal information
  • Update your information
  • Delete certain information
  • Remove a child’s personalisation information or photograph
  • Stop sending promotional communications

Some information may need to be retained where required for accounting, fraud prevention, legal compliance, dispute resolution or other legitimate business purposes.

We may need to verify your identity before completing certain privacy-related requests.

16. Third-Party Links

Our Website may contain links to:

  • Social media platforms
  • Payment providers
  • Courier services
  • Other third-party websites or services

Notelix Kids does not control the privacy practices of third-party websites.

When you leave our Website, we recommend reviewing the privacy policy of the website or service you visit.

17. Social Media

Notelix Kids may maintain profiles or pages on third-party social media platforms.

If you interact with us through these platforms, the platform itself may collect and process information according to its own privacy policy.

Information you publicly share through social media may also be visible to other users.

18. Security and Fraud Prevention

We may use information relating to orders, payments, devices or Website activity to detect and prevent:

  • Fraudulent transactions
  • Unauthorised account access
  • Payment abuse
  • Website attacks
  • Spam
  • Other misuse of our services

Where necessary, suspicious activity may be investigated or reported to relevant service providers or authorities.

19. Legal Disclosure

We may disclose information where reasonably necessary to:

  • Comply with applicable laws or legal obligations
  • Respond to lawful requests from government or regulatory authorities
  • Protect our legal rights
  • Protect customers or other individuals
  • Investigate fraud or security incidents
  • Enforce our Website policies or agreements

We may also transfer relevant information if Notelix Kids undergoes a legitimate business restructuring, acquisition, sale or transfer of assets.

20. International Services

Some of our technology, hosting, analytics, payment, advertising or other service providers may operate outside Pakistan.

As a result, certain information may be processed or stored in countries other than Pakistan.

Where third-party services process information, their own privacy policies and data-handling practices may also apply.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our Website
  • New products or services
  • Changes to payment or delivery systems
  • New technology or service providers
  • Changes to our privacy practices
  • Legal or regulatory requirements

When we make changes, the updated version will be published on this page and the “Last Updated” date will be revised.

We encourage customers to review this Privacy Policy periodically.

22. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Notelix Kids.

Website: https://shop.notelixkids.com/
Phone/WhatsApp: +92 322 9676990
Location: Rawalpindi, Pakistan

You may also contact us using the email address or contact options provided on our Website’s Contact Us page.

We will make reasonable efforts to respond to legitimate privacy requests as promptly as practicable.